I called AG Saturday to ask about replacing silver eye. I told them that I heard that they can just replace the eye instead of the whole head. They said that the eyes are suppose to be guarenteed, so they will not charge me, however, eyes cannot be replaced, they will have to do the whole head. I guess this is ok, but I kinda wanted to keep her head, because I think she's pre-Mattel (no body tag). Have you all been told this? I plan to send Mia (#15) to the hospital before next week.